FAQ
The most common questions about ordering, delivery, payment, returns and warranty.
Ordering
How do I order without registering?
No registration needed. Add items to the cart, enter your name, phone and Nova Poshta branch — and confirm the order. We'll call to confirm the details.
Can I change or cancel an order?
Yes, as long as the order hasn't been dispatched yet. Call us as soon as possible with your order number.
Are your products genuine?
100% genuine. We are an official dealer of Horoz Electric and Videx — goods come directly from official suppliers, with a manufacturer warranty.
Delivery
How much does delivery cost and how long does it take?
We ship via Nova Poshta across Ukraine, usually 1–2 business days. Delivery to a branch is from 70 ₴, to a parcel locker from 80 ₴; paid on pickup at the carrier's rates.
How do I track my order?
After dispatch we provide a Nova Poshta tracking number (TTN) — use it to track the parcel on the carrier's site or app.
Payment
What payment options are available?
Pay online by card via plata by mono, or cash on delivery — payment when you collect the order at a Nova Poshta branch.
Can I pay on delivery?
Yes. Cash on delivery means paying for the order at the Nova Poshta branch on pickup. The carrier charges a small fee at its own rates.
Returns & warranty
Can I return or exchange an item?
Yes, within 14 days provided the item keeps its original appearance and contents. If the item is defective, we'll replace it or refund you.
What warranty do the products have?
Horoz Electric and Videx products carry an official manufacturer warranty of 12 to 24 months depending on the model. Keep your order number.