Privacy Policy

1. Who processes your data

The controller of personal data is the svitlum.com.ua online store ("we", "the Store"). Processing is carried out in accordance with Ukraine's Personal Data Protection Act.

2. What data we collect

• Contact data: first and last name, phone number, e-mail address
• Delivery data: city, Nova Poshta branch or parcel locker
• Order data: order contents, amount, payment method
• Technical data: IP address, device and browser type, cookies

3. Why we process your data

• Placing, processing and fulfilling your orders
• Arranging delivery and communicating order status
• Processing payments and refunds
• Keeping the site running and secure

4. Sharing data with third parties

We share data only to the extent needed to fulfil an order, and only with these partners:

• Nova Poshta — for order delivery
• plata by mono (monobank) — for processing online payments
• Hosting and IT infrastructure providers — to operate the site

5. Cookies

We use only necessary cookies — for the cart and session. We do not set analytics or advertising cookies. You can restrict cookies in your browser settings.

6. Storage and protection

We keep personal data for as long as needed to fulfil orders and comply with legal requirements: usually order data for up to 3 years after your last order, and accounting records for the periods set by law. We apply organisational and technical measures to protect data from unauthorised access.

7. Your rights

• Obtain information about the processing of your data
• Correct inaccurate or incomplete data
• Request deletion of data where there are no grounds to keep it
• Withdraw your consent to processing

8. Contact

For questions about personal data processing, contact us by phone or messenger — the contact details are on the "Contacts" page and in the site footer.